Posts Tagged 'SaaS'

Thursday evening linkdump

Eine Woche mit ziemlich Aktivität geht so langsam zu Ende. Und ich räume mal wieder die angesammelten Tabs in Firefox ab:

  • Wenn man zuviel Zeit hat…. – Matt Westcott hat in Javascript einen Sinclair ZX Spectrum programmiert, komplett mit Spielen von damals
  • Garr Reynolds über Seth Godins Buch “Tribes“. Wir gehören ja alle zu einem (oder mehreren Stämmen). Kommt auf die Wunschliste.
  • Ich lese gerade den “Black Swan” von Nassim Nicholas Taleb. Faszinierend. Hier zwei Artikel aus der FAZ:
  • GTD. Auch so´n Hype. Und ein Tool, das einem dabei helfen soll: GTD-free. Mal bei Gelegenheit antesten.
  • Und ein Schwung Posts von Nick Carr. Irgendwie ist sein Blog ein must-read, auch wenn man nicht immer seiner Meinung sein kann oder muss:
  • ein Testbericht über die Nikon D700. Wenn das Teil nicht so verdammt teuer wäre (und ich mehr/besser fotografieren könnte)
  • finde so langsam richtig gut. Auch da bin ich der authsider
  • Vinnie findet “Enterprise SLAs are so yesterday” und sagt “while outsourcers have some very demanding clients with 24x7x365 uptime SLAs, the majority of their contracts have plenty of evening and weekend downtime hours where their SLAs do not even apply. It is ironic that many outsourcers brag about “enterprise grade SLAs” and actually look down on Google and other SaaS availability as consumerish and amateurish.” Tja, 99,9% Verfügbarkeit oder mehr hört sich ja gut an, aber nur wenn das ganze Jahr gemeint ist und wir nicht jede Woche eine Nacht für planned maintenance abziehen müssen.

    Im Post ein Link zu einem Post von Daniel Druker: SaaS Service Level Agreement 2.0
    Gute Merkpunkte, wenn man SLAs für SaaS vereinbaren will oder muss:

    • Establish a system availability SLA, based on average monthly availability, with bonuses for overachieving and increasingly steep penalties for downtime beyond the agreed level.
    • Establish a system response time SLA, based on average monthly response time, with penalties for slow system performance.
    • Establish an error resolution time SLA, with different windows for different severity levels (system down vs. workaround) and again with penalties for not being responsive.
    • Establish a fail over window for disaster recovery SLA in the case of a catastrophic failure of the vendor’s infrastructure.
    • Ensure that you can get your data back if you ever decide to leave, and that the vendor will assist you in migrating away, for an appropriate professional services fee.
  • Der Economist mit einem netten Bericht, wie Porsche kürzlich die Hedgefonds und andere Leerverkäufer abgezogen hat. Wendelin Wiedeking und Holger Härter sind die besten Zocker im ganzen Land.
  • Das US-Justizministerium hats auch gemerkt: DOJ Taps Google as New Microsoft – “The Department’s investigation revealed that Internet search advertising and Internet search syndication are each relevant antitrust markets and that Google is by far the largest provider of such services, with shares of more than 70 percent in both markets.”
  • Jürgen Dollase in der FAZ über Olivier Roellinger, einen französischen Spitzenkoch, der seine Michelin-Sterne zurückgibt: “Abschied von den Sternen“. Respekt.
  • Google beginnt auch mit cost-cutting. Zumindestens in New York.
  • Zoho Status. Das ist Transparenz, die man sich von IT-Dienstleistern – egal ob für Services in der Cloud oder klassiche Hosting-Services wünscht. (via)
  • Killer Consultant Florian Hollender mit einem Post über besseres packen für den Business-Trip und einem Verweis auf einen klasse Podcast bei Manager Tools zum Thema. Anhören!
  • Vinnie nochmal, hier mit einem Rant über SAP, gescheiterte Projekte und den Ausstieg aus dem Hostinggeschäft: “Those who ignore history…“. Ja, ist eine Menge wahres dran…
  • Robert mit einem Verweis auf “Das Schweigen der Quandts“. Jaja, ich bin zu spät, aber er hat doch den Link auf Google Video drin, zum spätergucken.

So, das isses. Alle Tabs abgeräumt. Schönen Abend noch.

GE and the Cloud

Found some interesting pieces in a post from Vinnie. Aside from GE going for Zoho that I mentioned a while ago, there is more:

ZDnet reports on GE’s Enterprise Collaboration Backbone SupportCentral:

The numbers are huge: 400,000 global users in 6,000+ locations around world, all working within a 100% web interface available in 20 languages (your user interface language is defined by your sign in permissions). The system gets over 25 million web hits a day, greater than employee usage of Google and Yahoo combined. Users have created over 50,000 communities with over 100,000 experts signed up to answer questions and manage information; experts are GE workers with full-time jobs who use the system because it helps them do their job better.

The system is so large that GE have their own internal cloud, with hosting costs lower than Amazon’s S3. There is also available for all users, including those with no IT background, a mature and sophisticated mashup system to develop simple to complex business applications with just point and click.

Boom. As well, GE is going to use Aravo Supplier Information Management to manage its 500.000 suppliers:

GE is using a small software-as-a-service company for an online repository of information on 500,000 global suppliers. It’s an example of how even the very largest of companies are getting more comfortable with having their critical business data managed in a SaaS environment.GE, with revenues last year of $172.7 billion, made Aravo Solution’s supplier-information management service available to employees in mid-October. It’s available in six languages to any of GE’s 300,000 employees worldwide involved in the supply procurement process, including workers that order office supplies, managers that negotiate large commodity purchases, and legal staffers that ensure suppliers are in compliance with local laws and taxes. Features, functions, and information access vary depending on user roles.

Cloud week

(El Alamein 1942: British Matilda tanks move forward at Tobruk)

This is an interesting week. And the battle for the cloud has increased its intensity.

We had Microsoft reveal its Cloud Stratey on the PDC with Azure. We also had the debate between Tim O´Reilly and Nick Carr, which I touched briefly upon.

Today I find further interesting pieces (via). Tim Bray discusses “The Shape of the Cloud“, and is reminded of Altavista (the dominating search-engine that was before Google, ya know?). But he mentions very important topics which he believes are true:

Monopolies Don’t Require Lock-in

Low Barriers to Entry Win

Economies of Scale

CIOs Aren’t Stupid

and the analogy to Altavista:

Amazon Web Services smells like Altavista to me; a huge step in a good direction. But there are some very good Big Ideas waiting out there to launch, probably incubating right now in a garage or grad school.

Such an idea doesn’t have to come from a big company. And it doesn’t have to be proprietary to grow fast and dominate the landscape. It has to have no aroma of lock-in, it has to be obviously better, and most of all, more than anything else, it has to be really, really easy to get started with.

And he is absolutely right.

Eric Larson adds another important point:

The essence is that we haven’t quite found the sweet spot for deploying apps to the cloud.

I would imagine there will be two progressions that will allow deployment on the cloud become mainstream. The first is languages will create a simple way to wrap up an application with all its libraries, much like a desktop application. The second is that cloud service providers will change from supporting a language or virtual machine to supporting a process. The idea is that if I can take my web app, zip it up and throw it on their server with a simple bash script they can monitor and scale by adding more processes, then it seems feasible we might see could computing environments that are essentially like the current wealth of shared hosting services.

Being able to start small is going to be the killer feature of the next generation cloud platforms. We are not there yet, but folks seem to be quickly narrowing in on hitting that sweet spot.

Fully agreed.

Update: I had it open in another tab, but forgot to include here. Microsoft has yesterday on PDC also showed their offering for Office functionality on the web that is supposed to compete against Google Apps, Zoho and alike. Nick comments:

The battle is joined. The outcome will be determined not only by whether Microsoft will be able to maintain its dominance of the Office market but also by whether it can maintain the outsized revenues and profits it has long enjoyed in that market.

Interesting times, really.

Update 2:

Vinnie asks “Wrong Side or Wrong Cloud?” and links to Bob Warfield who summarizes the debate between Nick Carr and Tim O´Reilly: Cloud Computing Network Effects, Or Why Tim O’Reilly and Nick Carr Are Both Wrong. It started with a post from Hugh McLeod: “the cloud’s best-kept secret“. He blieves that cloud computing will lead to a huge monopoly. Time will tell.

Finally, Nick adds a typology of network strategies. Interesting reads, all of them.